DFDS Reviews

Overall I had no real issues with the crossing. During the loading however myself and other trike/sidecar riders were kept waiting a considerable time in the heat - all bikes and MANY cars having been loaded over an hour earlier. When we were loaded it was to be tucked in a corner that I wasn’t convinced hadn’t been accessible earlier. We didn’t have luxury of sheltered waiting.

Had to return home from holiday, due to a medical emergency in the family. got on a half empty ferry at short notice, but was charged an extra £99.20. Very disappointed at the lack of empathy from DFDS.

Spent 3 euro at the vending machine and it didn't give me my drink!!!! Waste of money!!!

Great service as always. All staff were excellent. Seeing that I was disabled the staff were so helpful in the restaurant and duty free. I would not even consider booking with any other ferry line. Thank you.

Very smooth and trouble free experiance in our return trip from Dover to Calais. Left a bit more time than the recommended 45mins before departure; which was a good idea as checkin took a little longer than that. Ferry was clean, left and arrived on time, and on-board facilities were all good. What more is there to say .... it all just worked!

The only problem was I wonted to change the return but the phone lines are closed on the weekend my be you could have a number just for the weekend

DFDS used to be a flexible, friendly way to get to France on a budget, how that has changed !
On arriving early at Dieppe with my wife struggling with a severe stomach bug I enquired about changing my crossing to an earlier one. It seemed to be some sort of joke for the customer services operative who laughing told me it would cost £120 to make a change, not what I call customer service, more like daylight robbery.
Next year we will investigate alternatives to DFDS, when normally we just rebook, as we have done for the last 10 years or so.

Only issue was disembarking at Dover. We had priority boarding and that worked well. However at Dover, whilst cars either side of us were allowed off we were asked to wait until I finally waved the card hanging from the mirror. The person moving the vehicles then said he couldn't see our card, shrugged his shoulders and continued to move other cars. Seems pointless paying the extra for service we did not get. Perhaps different method of marking priority vehicles is required.

Excellent service thank you

Very good service

Compared with other ferries and the eurotunnel my DFDS booking Dover to Dunkirk was the best value..

Very good service from the crew on shore and board, and all facilities were clean and usable. Having said that we had two very pleasant crossings with no rough water. My only observation is that the meal food was a bit dried out aND WE EAT ABOUT HALFWAY OVER ON BOTH CROSSINGS.

Is waiting in the blazing sun for 2 hours both sides of the channel before sailing
really necessary? Little or no shade. Very bad for the elderly, pets and children. Also at Dieppe my car was one of the first off the ferry, but due to the ways the cars filter off I was the last out of the docks, waiting over 45 minutes in the queue. Good point - salad in the restaurant was very nice.

Easy crossing and a great breakfast.

good timing and trip. dont like duty free shoping mall on new ferry. bonus being put on earlier ferry on return. thanks